[French national survey on incoming phone calls in oncology departments].

Date publication

avril 2017

Journal

Bulletin du cancer

Auteurs

Membres identifiés du Cancéropôle Est :
Dr SPAETH Dominique

Tous les auteurs :
Joly F, Guillot A, Vano YA, Spaeth D, Topart D, Roffet P, El Amarti R, Hasbini A, Fléchon A

Lien Pubmed

https://www.ncbi.nlm.nih.gov/pubmed/28391984

Résumé

Oral therapies have shifted the follow-up of patients with cancer from hospital to home. As a consequence, the number of incoming calls has increased. To understand the source, reasons, management and burden of calls, we underwent a French national survey. The objective was to describe the way calls are managed in oncology departments.

Mots clés

Adverse effects, Ambulatoire, Effets indésirables, Oral treatments, Organisation, Organization, Outpatients, Régulation, Telephone triage, Thérapies orales, Téléphone

Référence

Bull Cancer. 2017 Apr;: