[French national survey on incoming phone calls in oncology departments].
Fiche publication
Date publication
avril 2017
Journal
Bulletin du cancer
Auteurs
Membres identifiés du Cancéropôle Est :
Dr SPAETH Dominique
Tous les auteurs :
Joly F, Guillot A, Vano YA, Spaeth D, Topart D, Roffet P, El Amarti R, Hasbini A, Fléchon A
Lien Pubmed
Résumé
Oral therapies have shifted the follow-up of patients with cancer from hospital to home. As a consequence, the number of incoming calls has increased. To understand the source, reasons, management and burden of calls, we underwent a French national survey. The objective was to describe the way calls are managed in oncology departments.
Mots clés
Adverse effects, Ambulatoire, Effets indésirables, Oral treatments, Organisation, Organization, Outpatients, Régulation, Telephone triage, Thérapies orales, Téléphone
Référence
Bull Cancer. 2017 Apr;: